Refund Policy

A side visit will be arrange within 7 days after 50% deposit payment had been made, our officer will be notify if the quantity or size that you are selected in the quotation are not suitable or not applicable, then the revise quotation will send and within 7 days after receive new quotation, you can choose the following 2 option

  1. You can accept the new quotation with making the balance of 50% deposit if the new amount is exceeded the original quotation, then we will continue the process.
  2. You can cancel the order, and we will proceed with the refund policy with the term and condition below: –
    • Refund policy is applicable for all promotion packages & custom made project
    • The refund policy is NOT applicable if the project had already progressed up to the factory production stage (7 days after confirmation)
    • Refund will be deducted 3% due to bank transaction fees
      All refund will only be banked in to customer account name matching the original payment quotation or order information name.
    • All payment and deposit after 7 days of the latest quotation will not refundable
    • All change, refund or cancellation CANNOT be done once production is progress

Delivery Policy

Goods may not be available for immediate delivery. We will notify once the estimated time to manufacture your product, and you need to schedule the date that you wish to be delivered subject to availability. Then we will deliver based on your date that you schedule with us. EC-KITCHEN.COM will place your cabinetry order into the production schedule once the customer has paid 50% deposit of the total cost of the goods or amount in full, remaining 50% must be made at least 3 days before installation as per agreement (Subject to Clearing of Cheque). Your installation schedule might be postponed if payment is not received 3 days prior to installation date.

ELEGANZ CONCEPT INTERIOR STUDIO Shall Not Be Responsible Or Liable For Any Delay Or Inability To Complete The Project By Reason Of Any Delay Or Failure By Any Independent Contractor Engaged By The Client To Provide Any Services Related the Project.

Warranty Policy

This product is guaranteed against manufacturing defaults including part services for a period of one (1) year with effective from the date of installation.

  1. The warranty provided by ELEGANZ CONCEPT INTERIOR STUDIO shall apply to manufacturing defects and it covers for workmanship & cabinet parts, labour & transportation charges. We may charge a minimum fee for the transportation & labour charges RM 150 to RM 450 depending of the location and the work to be done.
  2. Customer shall only engage our Customer Care Consultant to provide warranty related services.
  3. Customer is required to present original proof of purchase documents (Invoice & Official Receipt) when service is required. In otherwise, cost of labour & transportation will be imposed even during the warranty period.
  4. Workmanship Warranty Coverage Is Limited To Replacing And Repairing Due To Workmanship Only.
  5. Our Warranty Only Covers All Selangor & KL Address Customers. There Will Be A Transportation Charge For Any Job Performed Outside Selangor & KL Address.
  6. Under the following circumstances, replacement of material costing, labour & transportation fee will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings:
    • Defects for all types of material such as doors and table tops reports to us after one (1) month of grace period from the installation dates.
    • Defects are caused by fire, lightning, negligence, electrical disturbance, accidents, natural disasters or deviation, Overloaded Storage, Handling, Assembling And Dismantling, Product Modifications, Self Dismantling, Intentional Damage Or Misuse, Splitting Or Warping And Negligence from recommended application and installation by other party.
    • Defects are caused by household pests and / or pets such as termites / ants, rats, lizard, dogs / cats, and etc.
    • Defects are caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings such as cement factory, animal farm, etc, and humidity surroundings such as located at uphill area, etc.
    • Defects are caused by leaking issues from piping, water tap, sink, air-conditioners, window, doors, aquarium, etc.
    • Defects on our products has undergone, repaired, modified, or dismantled by any other person prior verification of approval by ELEGANZ CONCEPT INTERIOR STUDIO.
  7. Decisions by ELEGANZ CONCEPT INTERIOR STUDIO on all questions pertaining to complaints as results of defects, either workmanship or material shall be conclusive.
  8. ELEGANZ CONCEPT INTERIOR STUDIO shall not be held responsible for any injuries or damages resulting from the use of these products. Purchasing any of our products signifies your acceptance of this statement and releases.
  9. ELEGANZ CONCEPT INTERIOR STUDIO and any of its owners from any and all liability. ELEGANZ CONCEPT INTERIOR STUDIO reserved the right to impose additional charges or may refuse to attend to any products installed locations which are in accessible and/ or hazardous to our installers / service team.